FAQ

Generally, simpler parts with readily available materials may have shorter lead times, ranging from a few days to a couple of weeks. However, complex parts or those requiring unique materials may have longer lead times, extending to several weeks or even months.

We provide pick-up or delivery to Australia wide. Our team can deliver your products locally in Melbourne or ship products directly to you.

Yes, we can provide expedited shipping options with an increased shipping cost.

We adhere to ISO 9001, IRIS and AS9100 delivering on quality standards.

Products are carefully analysed using quality control standards utilising ISO 9001. We apply standards to specific services based on the requirements of each job.

We use safety standards with risk management through AS/NZS 4801 and ISO 14001.

We guarantee that products meet the requirements of each job, if these requirements are not met we will provide replacements for no extra cost.

Please email sales@copamate.com your details or call +613 9459 3644 and send the product back to be replaced.

Product pricing is determined on multiple factors such as materials, thickness, specific requirements and services chosen. These will be analysed through our team to get you an exact quote.

Yes, we will provide a quotation for any specific order or volume. Make sure to send all of your project details to avoid potential errors.

Yes, economies of scale can be applied based on the more units manufactured causing lower input cost.

We use plastics, bronze, copper, silver steel, magnesium, titanium, cast iron, Macor Ceramics, Green carbide, stainless steels, tool steels, cast steel, brass, aluminiums, carbon steels, aluminium bronze and case hardening steels.

We use ABS-M30, ASA (UV Resistant), ABS-ESD7 (Static Dissipative), ABS-M30i, PC-ABS (Strength), PC (Polycarbonate), PC-ISO (Bio Comp), Nylon12, Nylon12CF (Carbon Filled), Ultem9085, Ultem1010, Antero800NA, Antero840CN03 and ST-130.

We repair aluminium, zinc, copper, tin, nickel, babbit, gold, silver, platinum, glass and inconel 625 (He).

Materials are sourced locally or internationally depending on clients specifications.

We recycle scrap metal to reduce our environmental footprint and lower our emissions.

More details on sustainable materials can be requested.

We can provide any production capacity, whether you need a prototype, small batch machining or jobbing for a large scale production we can provide any solution.

Yes, we provide efficient handling of any large-volume orders.

Yes, we can provide your products in a timely manner. Majority of production work if not large can be provided within 3-4 weeks.

Yes, we provide drafting services that take you through the process from start to finish.

We also provide prototyping for any product we are capable of completing.

Orders are tailored to each customer’s specific requirements, once we have access to a customer’s draft or have been requested to create a draft we start the production run as soon as possible.

You can request samples or prototypes through emailing sales@copamate.com or call us on +613 9459 3644
You can also access our request a quote through the website.

Yes, you can call us between the hours of 8pm to 5pm weekdays on +613 9459 3644 or email us through sales@copamate.com

Please email sales@copamate.com your details or call +61 3 9459 3644 and send the product back to be returned or exchanged.

You can contact us at sales@copamate.com or call us on +613 9459 3644

We utilise many environmentally-friendly initiatives as we aim to create a better future. These include:

• Solar power
• Electric Forklifts
• Carbon footprint reduction
• Scrap metal recycling

Through solar power, electric forklifts and scrap metal recycling we improve our suitability practices.

Yes, we recycle scrap metal by distributing or utilising the metal in a practical way.

We are certified through Bureau Veritas for our ISO 9001:2015 and IRIS for our rail certification.

We are associated with ICN, Joscar and BenchOn.

We are members of the Welding Australia Association, Australian Rail Association and Office of Defence.

On request, we can send access to our certifications through email.

We use safety standards and risk management through in-house audits and ISO 9001.